Privacy Policy

Australasian Innovative Medicines Pty Ltd (ABN: 33 674 118 828) ("we," "us," or "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

Collection of Personal Information
We collect personal information to provide our services effectively and in compliance with legal obligations. The types of personal information we may collect include:‍

Personal Details: Name, date of birth, gender, contact details (email, phone number).
Health Information: Medical history, current treatments, prescriptions, and other relevant health data (collected with your consent).
Payment Information: Credit card details, billing information, and transaction history.
Usage Data: Information about how you use our website, services, or interact with us.
Other Information: Any additional details you provide, such as through surveys, feedback forms, or support inquiries.

How We Collect Your Information
‍We collect personal information directly from you or your authorised representatives when:

You interact with our website or services.
You complete forms (online or offline).
You communicate with us via phone, email, or other channels.
You consent to share your health data with us through third parties such as healthcare providers.

We may also collect information through automated technologies like cookies and analytics tools when you visit our website.

Use of Personal Information
We use your personal information for purposes including but not limited to:

Providing healthcare services and managing your treatments.
Processing payments and issuing invoices.
Improving our website, services, and customer support.
Complying with legal and regulatory obligations.
Sending service updates, notifications, or marketing communications (if you have opted in).
Coordinating care and services between clinics for continuity and quality of patient service.

Disclosure of Personal Information
We may disclose your personal information to:

Healthcare Providers: Doctors, pharmacists, and other healthcare professionals involved in your care.
Service Providers: Payment processors, IT support, and other third parties assisting us in delivering services.
Affiliated Clinics: To ensure continuity and quality of care across our network.
Legal and Regulatory Authorities: When required by law or to comply with legal obligations.
Others with Your Consent: For purposes explicitly agreed upon by you.

We do not sell or share your personal information with unrelated third parties for their direct marketing purposes.

Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. Measures include:

Secure storage systems (physical and electronic).
Data encryption during transmission.
Regular security audits and staff training.

While we strive to protect your personal information, no method of transmission or storage is 100% secure.

Access and Correction
You have the right to access and correct your personal information. To make a request, contact us at support@aimclinic.com.au. We will respond to your request within a reasonable timeframe, subject to any legal restrictions.

Overseas Disclosure
We may store or process your personal information outside Australia in jurisdictions with data protection laws. If so, we take steps to ensure that your information remains protected in line with Australian standards.

Cookies and Analytics
We use cookies and similar technologies to enhance your experience and collect data about your use of our website. You can manage cookies through your browser settings.

Marketing Communications
We may send you promotional materials about our services. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be available on our website.

Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

‍Australasian Innovative Medicines Pty Ltd
Email: support@aimclinic.com.au
‍
‍We are committed to resolving privacy concerns promptly and effectively.